Refund Policy
Last updated October 30, 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle handles every refund.
14-day refund
If Benchrep is not right for you, you can ask for a full refund of any payment within 14 days of the date it was charged, for any reason. That covers the first payment and every monthly renewal.
How to ask
- Reply to the receipt Paddle emailed you, or contact Paddle through paddle.net, or
- write to [email protected] with the email address you paid with.
The refund goes back to the original payment method, usually within 5 to 10 business days of approval.
Cancelling
You can cancel your subscription at any time from Settings in the app. It stays active until the end of the period you paid for and is not renewed. Cancelling does not refund the current period by itself; ask for a refund within 14 days of the charge if you want one.