Privacy Policy

• Account data: your email address, your workspace and company name, and the API keys you create.
• Workspace content: the call recordings you upload, the reps you add (a name and an optional email), call outcomes, your scorecard and vocabulary.
• What we produce from it: transcripts, speaker roles, metrics, call breakdowns, playbooks and gap reports.
• Billing data: your plan and subscription status. Payment details are collected and held by Paddle, never by us.
• Technical data: error reports and server logs, which never contain call text.

Only to provide the service to your workspace: to transcribe and analyse calls, build reports, send you the sign-in link and the “report ready” email, bill your subscription and fix what breaks. We do not sell your data, and your calls are never used to train models, ours or anyone else's.

Audio, transcripts and the database are stored in the United States, encrypted at rest and in transit. Speech is transcribed on our own models. To run the service we use processors bound by data-processing terms: cloud hosting and storage in the US, GPU computing for transcription, AI services that process call text to classify it and write report text, email delivery, error monitoring, and Paddle for payments. None of them may use your data for their own purposes.

Only people signed in to your workspace, and tools you connect with an API key you created. Each workspace is isolated from every other. Audio reaches your browser only through links that expire after 15 minutes.

• Audio: 90 days by default; you can change the period in Settings.
• Transcripts and analysis: until you delete them.
• Deleting a call, a rep or the whole workspace erases the related audio, transcripts and analysis within 24 hours, including stored files.
• Billing records are kept by Paddle as the law requires.

You can see, correct, export or delete your data. Most of it you can delete yourself in the app; for anything else, or to ask what we hold about you, write to us. If you are a rep whose calls were uploaded by your employer, contact your employer first: they control their workspace, and we will help them act on your request.

We use one essential cookie to keep you signed in. We use no advertising or tracking cookies. The checkout, run by Paddle, may set its own cookies while you pay.

We will email you before a material change to this policy takes effect. Questions or requests: [email protected].